How does SPACE improve shopper experience in an Airport retail?An example of customer's experience...
Customer Enters
Joe has visited an airport. SPACE detects that based on his search and shopping history, he likes coffee (Starbucks), doughnuts (Krispy Kreme) and men’s clothes (Calvin Klein). SPACE knows the sequence, therefore it suggests him to get navigation to Starbucks (if available). If not, the closest match.
Customer Shops
Joe arrived at Starbucks. Now SPACE will ask him if he wants to get doughnuts. Now it is navigating him to Krispy Kreme. Joe also wants to know if there are any perfume shops around. He searched in SPACE and found his favorite shop and added to navigation. Now that he had doughnuts, SPACE shows him the route to the perfume shop he just found.
Reminded to Shop
Joe arrived at perfume shop. Now SPACE reminds him to go to Calvin Klein. Joe accepts it and gets navigation to the store. Since SPACE AI knows that he likes chocolates, he then receives an offer from Paul’s chocolate shop that their chocolates are on sale for the next 2 hours. Now that he has finished shopping at Calvin Klein, SPACE is navigating him to Paul’s to buy chocolates to go.
Engaging with Shoppers
Joe is now finished with his shopping. He benefited from the cheap chocolates and took away some. Now he is going to go to to his flight. SPACE shows him the schedule and navigates him to the gate of his flight. While exiting the airport, he receives a notification, wishing him a great flight and asking him to rate his experience in the airport.
NextFeaturesA brief explanation of the technologies used in SPACE
Search
SPACE allows shoppers to search for anything they want in a mall or an airport, just like they can do on eCommerce platforms. They can search for queries like: gifts for kids, high heels, souvenirs, men’s socks and many other queries. Finding the perfect item that easily help shoppers focus on what’s important: shopping.
The best part is that users do not have to download any app/software to benefit from our system which makes it truly seamless.
Navigation & Journey
Shoppers would be able to find the stores easily with our navigation system. In airports you have limited time, so we allow users to choose the experience they want and SPACE would create a personal journey for them to enjoy in the 5 hours between their flights.
In shopping malls users are able to find all the stores by using search function and easily navigate to them. You can find your way back to your car in the parking as well. You don’t have to remember where you park anymore!
Shopping
We know what users want based on their shopping habits in other malls and airports, therefore we offer them a personalized experience. You don’t have to look for your favorites anymore, we will do that for you and navigate you to them. We will also let shoppers know when their favorite items are on sale, so they would never miss a chance to shop!
Shops are able to put their ads in the system, targeted only to their audience, increasing the conversion rates of window shoppers to buying shoppers.
