Privacy Policy
Last Updated: May 2023
Our Privacy Policy in simple and easy-to-understand language
The foundation of technologies at SPACE Platform is based on providing innovative services for free to people, without sacrificing their privacy for it. We want people to be customers rather than the product and businesses paying to improve their customer experience rather than harvesting their information. SPACE Platform is funded by projects that are in collaboration with malls, airports, city councils and other physical locations, hence, does not require to sell people's personal information, unlike other platforms or search engines, to create revenue. We strongly think that good experience in services are not as expensive or valuable as our personal information, especially if they are going to be used to target or manipulate us and our loved ones with bad, unrelated and annoying advertisements.
Privacy Policy
We are committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) (Privacy Act) and other applicable privacy laws and regulations. In this Privacy Policy, 'us' 'we' or 'our' means SPACE Platform PTY LTD. 'clients' means our paying customers and visitors to our website (or app) or otherwise provided to us as set out below and 'visitors' refers to visitors to our clients' location that have SPACE Platform installed. We are committed to respecting your privacy. Our Privacy Policy sets out how we collect, use and store information collected through SPACE Platform Dashboard and SPACE Pin hardware. By providing personal information to us, you consent to our collection, use and disclosure of your personal information in accordance with this Privacy Policy and any other arrangements that apply between us. We may change our Privacy Policy from time to time by publishing changes to it on our website. We encourage you to check our website periodically to ensure that you are aware of our current Privacy Policy. Personal information includes combination of data or an opinion about an individual that is reasonably identifiable. For example, this may include your name, age, gender and contact details.
What personal information do we collect?
We may collect the following types of personal information from 'clients': • name; • email address; • phone number and other contact details; • device type, geo-location information, computer and connection information, statistics on page views, traffic to and from the sites, IP address and standard web log information; • details of the products and services we have provided to you or that you have enquired about, including any additional information necessary to deliver those products and services and respond to your enquiries; • any additional information relating to you that you provide to us directly through our website or app; • information you provide to us through customer surveys; or • any other personal information that may be required in order to facilitate your dealings with us. We may collect these types of personal information either directly from you, or from third-parties. We may collect this information when you: • register on our website or app; • communicate with us through correspondence, chats, email, or when you share information with us from other social applications, services or websites; • interact with our sites, services and content. In addition, if you apply for a job or position with us, we may collect certain information from you (including your name, contact details, working history and relevant records checks) from any recruitment consultant, your previous employers and others who may be able to provide information to us to assist in our decision on whether or not to make you an offer of employment or engage you under a contract. This Privacy Policy does not apply to acts and practices in relation to employee records of our current and former employees, which are exempt from the Privacy Act.
Why do we collect and use personal information?
We may collect, hold and use your personal information for the following purposes: • to enable you to access and use our website | services | app | web app; • to operate, protect, improve and optimize our website | services | app | web app, business and our users' experience, such as to perform analytics, conduct research; • to send you service, support and administrative messages, reminders, technical notices, updates, security alerts, and information requested by you; • to send you marketing and promotional messages and other information that may be of interest to you; • to administer surveys or other promotional activities or events sponsored or managed by us; • to comply with our legal obligations and resolve any disputes that we may have with any of our clients; and • to consider your employment application (only if this information was submitted to us through you or your representative). We may also disclose anonymized and aggregated data about visitors to third-parties that are entitled to the data in their properties such as shopping malls, airports and city councils.
Do we use your information for direct marketing?
We may send you direct marketing communications and information about our services and products. Your personal information will not be shared with anyone during this process but allows us to communicate with you through our platform. This may take the form of emails, SMS, mail or other forms of communication, where such communications shall at all times be in accordance with the Spam Act 2003 (Cth), the Privacy Act and other applicable privacy laws and regulations. You may opt-out of receiving marketing materials from us by contacting us using the opt-out facilities provided (e.g., an unsubscribe link). Your identity will not be revealed to anyone, in this process.
To whom do we disclose your personal information?
We may disclose your personal information to third parties in accordance with this Privacy Policy in circumstances where you would reasonably expect us to disclose your information. For example, we may disclose your personal information to: • our third-party service providers (for example, our IT providers); • our marketing providers; • our professional services advisors.
Storage of personal information in Australia
We may store your personal information on secure cloud services located in Australia. We will take reasonable steps to ensure that the personal information that we hold about you is kept confidential and secure. Please refer to the section entitled 'Security' below.
Using our website and cookies
We may collect personal information about you when you use and access our website. While we do not use browsing information to identify you personally, we may record certain information about your use of our website, such as which pages you visit, the time and date of your visit and the internet protocol address assigned to your computer. We may also use 'cookies' or other similar tracking technologies on our website that help us track your website usage and remember your preferences. Cookies are small files that store information on your computer, TV, mobile phone or other device. They enable the entity that put the cookie on your device to recognize you across different websites, services, devices and/or browsing sessions. You can disable cookies through your internet browser but our websites may not work as intended for you if you do so. We may also use cookies to enable us to collect data that may include personal information. For example, where a cookie is linked to your account, it will be considered personal information under the Privacy Act. We will handle any personal information collected by cookies in the same way that we handle all other personal information as described in this Privacy Policy.
Security
We may hold your personal information in electronic form. We take reasonable steps to protect your personal information from misuse, interference and loss, as well as unauthorized access, modification or disclosure and we use a number of physical, administrative, personnel and technical measures to protect your personal information. For example, we will be encrypting most of the data collected from clients, making them impossible to access by our users or intruders. However, we cannot guarantee the security of your personal information.
Accessing or correcting your personal information
You can access the personal information we hold about you by contacting us using the email: info@spaceplatform.co. Sometimes, we may not be able to provide you with access to all of your personal information and, where this is the case, we will tell you why. We may also need to verify your identity when you request your personal information. If you think that any personal information, we hold about you is inaccurate, please contact us and we will take reasonable steps to ensure that it is corrected.
Transfer of personal information overseas
Some of the third-party service providers we disclose personal information to may be based in or have servers located outside of Australia, including in United States. Where we disclose your personal information to third parties overseas, we will take reasonable steps to ensure that data security and appropriate privacy practices are maintained. We will only disclose to overseas third parties if: • you have given us your consent to disclose personal information to that third party; or • we reasonably believe that: - the overseas recipient is subject to a law or binding scheme that is, overall, substantially similar to the Australian Privacy Principles; and - the law or binding scheme can be enforced; or • the disclosure is required or authorised by an Australian law or court / tribunal order.
Retention of personal information
We will not keep your personal information for longer than we need to. In most cases, this means that we will only retain your personal information for the duration of your relationship with us unless we are required to retain your personal information to comply with applicable laws, for example record-keeping obligations.
Making a complaint
If you think we have breached the Privacy Act, or you wish to make a complaint about the way we have handled your personal information, you can contact us through: info@spaceplatform.co. Please include your name, email address and/or telephone number and clearly describe your complaint. We will acknowledge your complaint and respond to you regarding your complaint within a reasonable period of time. If you think that we have failed to resolve the complaint satisfactorily, we will provide you with information about the further steps you can take.
Links
Our website may contain links to websites operated by third-parties. Those links are provided for convenience and may not remain current or be maintained. Unless expressly stated otherwise, we are not responsible for the privacy practices of, or any content on, those linked websites, and have no control over or rights in those linked websites. The privacy policies that apply to those other websites may differ substantially from our Privacy Policy, so we encourage individuals to read them before using those websites.
Contact Us
For further information about our Privacy Policy or practices, or to access or correct your personal information, or make a complaint, please contact us using the details set out below: info@spaceplatform.co